⏱️ 2 min read

Skipping Jobs

Sometimes you can't complete a job as scheduled. Learn how to skip properly so your records stay accurate.

1

When to skip a job

Skip a job when you couldn't complete it: customer not home, no access to the property, bad weather, or the customer declined. Don't delete—skip.

💡Skipped jobs are tracked separately from completed work, giving you accurate business insights.
2

Skip from the schedule

Open the scheduled job and tap 'Skip job'. You'll be asked to select a reason for skipping.

💡You can also swipe left on any job in the schedule to see the Skip action.
3

Choose a skip reason

Select the reason: Customer not home, Customer declined today, No access to property, Weather conditions, Equipment issue, or Other.

💡These reasons appear in your Skip Analytics report (Premium) to help identify patterns.
4

What happens after skipping

The job is marked as skipped (not completed). For recurring jobs, the next visit is still created at the normal time—skipping one doesn't affect future schedules.

5

Undo a skip

Made a mistake? Open the skipped job and tap 'Undo skip'. The job returns to its scheduled state so you can complete it normally.

6

View skipped jobs

Skipped jobs appear with a dashed border and warning colour in your schedule, making them easy to spot. The skip reason is shown when you open the job details.

What's next?

Completing JobsUnderstanding Skip Analytics

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