Premium⏱️ 3 min read

Understanding Skip Analytics

See why jobs are being skipped, identify at-risk customers, and take action before you lose them. A Premium feature for smarter business decisions.

1

Open Skip Analytics

Tap 'More' in the navigation, then select 'Skip Analytics' to see your skip analysis.

2

Review the overview

See your total skipped jobs, skip rate percentage, and revenue impact. A high skip rate (over 20%) is highlighted in red.

3

Check skip reasons

View a breakdown of why jobs are being skipped: Weather, Customer not home, No access to property, Customer declined, Equipment issue, or Other.

💡High 'Customer not home' rates? Consider sending 'on my way' texts to reduce wasted trips.
4

Identify at-risk customers

See which customers have 2 or more skips. Multiple skips often signal a customer who may cancel soon.

5

View revenue impact

See how much potential revenue you've lost to skipped jobs. This helps prioritise which issues to fix first.

6

Take action

Use these insights to improve: adjust schedules for frequently-skipped customers, address access issues, or reach out to at-risk customers proactively.

💡A quick phone call to an at-risk customer can save the relationship.

What's next?

Understanding Your ReportsCompleting Jobs

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